Job Description

An established heavy-duty driveline shop is hiring a Heavy-Duty Truck Driveline Parts Counter Specialist in Brooklyn, NY to handle technical parts inquiries and support counter operations. Ideal candidates have Class 7/8 driveline experience and strong parts knowledge. Apply now to keep using your expertise with a dependable team.

Duties & Responsibilities

• Answer incoming calls, assist walk-in customers, and support shop staff with technical driveline parts questions for heavy-duty truck and bus applications.
• Identify and source heavy-duty aftermarket driveline, differential, axle, and related components using catalogs, vendor portals, and computer-based parts systems.
• Prepare quotes, confirm pricing and availability, and process counter and phone sales accurately and professionally.
• Place, track, and follow up on orders, special orders, and backorders while coordinating with suppliers and helping keep daily workflow moving smoothly.
• Receive, stock, and organize parts while helping maintain accurate inventory counts, locations, and overall counter efficiency.
• Process returns, cores, and warranty items with proper documentation and attention to detail.

Requirements

• Required:

• • Prior experience in a heavy-duty truck, commercial vehicle, or similar parts role involving Class 7/8 driveline components.
  • Working knowledge of driveline, differential, axle, or related heavy-duty truck systems and parts applications.
  • Ability to confidently assist customers with technical driveline parts questions over the phone and at the counter.
  • Experience using parts catalogs, vendor platforms, and computer-based ordering or sales systems.
  • Strong communication, customer service, and organizational skills in a fast-paced environment.
  • Ability to lift 50+ lbs.

• Preferred:

• • Hands-on diesel, commercial truck, or bus mechanic experience, especially for candidates looking to move into a technical customer-facing parts role.
  • Previous experience in heavy-duty aftermarket truck parts sales or counter support.

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