Job Description

A well-established industry leader with multiple locations across the United States is seeking an experienced Corporate Product Support Director near Long Beach, CA.

Responsibilities: 

• Develop and maintain effective Parts and Service Department processes to ensure customer satisfaction
• Drive profitable aftermarket sales growth while maintaining disciplined expense control in Parts and Service operations
• Establish and monitor annual goals and budgets for Parts and Service Departments, aligning with company objectives
• Lead cross-department collaboration to develop and execute aftermarket strategic marketing plans
• Standardize best practices and implement consistent processes across company locations
• Oversee all aspects of parts inventory management
• Establish training/learning paths for all parts and service personnel based on training budgets
• Analyze Parts and Service department processes, address errors, and implement corrective actions

Qualifications:

• 5+ years of experience in Service and Parts Department operations or related Sales and Service management roles
• Preferred experience within the heavy equipment or truck dealership industry, including a strong understanding of dealership operations, customer service expectations, and industry best practices
• Proven ability to develop, implement, and measure strategies and company-wide goals
• Strong analytical skills for interpreting financial and operational reports
• Demonstrated capacity to serve as an internal resource for staff across multiple locations

Compensation:

• Competitive salary up to $220,000.00/year, based on experience, training, and certifications
• Company-provided vehicle, cell phone, and laptop
• Full comprehensive benefits package, including 401k plan and paid time off
• Company-paid OEM Training
• Monthly performance-based bonuses

Shift:

• Day Shift, Monday - Friday
• Flexibility to work additional hours as needed to support operations

A valid driver's license and successful completion of a pre-employment background check and drug screening are required.