Job Description

A well-established industry leader with multiple locations across the U.S. is seeking an experienced Corporate Product Support Director near Long Beach, CA. This executive-level role focuses on leading Parts and Service operations, driving aftermarket sales growth, and ensuring consistent, high-quality service across all company locations.

Responsibilities: 

• Develop and maintain efficient Parts and Service Department processes to enhance customer satisfaction
• Drive profitable aftermarket sales growth while maintaining disciplined expense control
• Establish and monitor annual goals and budgets for Parts and Service Departments in alignment with company objectives
• Lead cross-department collaboration to develop and execute aftermarket strategic marketing plans
• Standardize best practices and implement consistent processes across all company locations
• Oversee parts inventory management and optimize stocking levels
• Develop training programs and learning paths for Parts and Service personnel, ensuring skill development within budget
• Analyze department performance, address errors, and implement corrective actions

Qualifications:

• 5+ years of experience in Service and Parts Department operations or related Sales and Service management roles
• Preferred experience within the heavy equipment or truck dealership industry, with a deep understanding of dealership operations, customer service expectations, and industry best practices
• Proven ability to develop, implement, and measure company-wide strategies and goals
• Strong analytical skills to interpret financial and operational reports
• Demonstrated leadership and mentorship skills to serve as an internal resource for staff across multiple locations

Compensation:

• Competitive salary up to $220,000.00/year (based on experience, training, and certifications)
• Monthly performance-based bonuses
• Company-provided vehicle, cell phone, and laptop
• Full comprehensive benefits package, including:
  • 401K plan
  • Paid time off
  • Company-paid OEM training

Shift Schedule:

• Day Shift, Monday - Friday
• Flexibility required to support operations as needed

A valid driver's license and successful completion of a pre-employment background check and drug screening are required.