Job Description

Seeking a Field Service Technician in the Boston, MA area. This role supports material-handling equipment maintenance and repair in a field-based environment. Technicians work independently from company service vehicles, performing preventive maintenance, diagnostics, and minor repairs on forklifts and related equipment at customer locations. The position involves outdoor work in various weather conditions, with occasional after-hours emergency service calls. Technicians are expected to manage their workload autonomously while maintaining strong customer relationships and communicating support needs to management.

Requirements:

Must-haves:
• 2+ years mechanical experience;
• Valid driver's license; minimum 21 years old to operate company vehicles
• Mechanical aptitude or experience in related field
• Ability to work independently and troubleshoot equipment issues
• Physical capability to perform lift test (50 lbs) and work in outdoor conditions
• Pass background check, motor vehicle record review, drug test, and physical examination

Nice-to-haves:
• 5+ years on material-handling equipment preferred
• Field service or equipment repair background
• Familiarity with forklift brands (Mitsubishi, Caterpillar, UniCarriers, Crown, Toyota, Nissan, Clark, Hyster)
• OEM diagnostic software and computer proficiency
• Own hand tools

Compensation & Benefits:

• Wage: $32–$42/hour (average $38/hour for 3–5 years experience); overtime paid after 40 hours/week
• Medical, dental, vision coverage (employer covers 70–80% of premiums)
• 401(k) with 50% match on first 6%; fully vested after 5 years
• Paid time off: 8 paid holidays, 2 floating holidays, 3 weeks annual PTO (prorated first year); up to 56 hours rollover
• Disability and life insurance
• Interest-free tool loans, uniforms, safety shoe/glasses reimbursement
• Safety and branch performance incentive bonuses
• Comprehensive training program (TCDP, Fast Track, technical support team)

Hours:

• Approximately 40 hours/week, typically starting ~7:00 AM
• Flexible start times based on customer requirements (5:00 AM–7:00 AM range)
• Optional overtime available; motivated technicians often work 50+ hours/week
• No formal on-call rotation; after-hours emergency calls handled on-need basis (billed at premium rates)
• Work performed entirely in field at customer locations
• Company service vehicle (Ford Transit) equipped with specialty tools, compressor, and diagnostic equipment; taken home daily

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