Job Description

A trusted fleet maintenance provider is hiring a Heavy-Duty Service Manager in New Orleans, LA to lead Class 5–8 truck, trailer, and aerial equipment repairs. Ideal candidates bring service leadership, heavy-duty diagnostics, and aerial hydraulic experience. Apply today to lead a skilled service team.

Duties & Responsibilities

• Lead, recruit, train, and evaluate technicians, service advisors, and support staff.
• Schedule repair work and assign jobs based on technician skill, workload, and availability.
• Oversee diagnosis and repair of Class 5–8 utility and OTR trucks, trailers, and aerial hydraulic equipment, ensuring work meets company, OEM, safety, and environmental standards.
• Maintain customer relationships, communicate service needs and timelines, and resolve complaints or escalations.
• Coordinate with parts and sales, manage warranty claims, and maintain accurate documentation for reimbursement.
• Track customer satisfaction, labor hours, efficiency, revenue, budgets, and costs while improving productivity and identifying growth opportunities.

Requirements

• Required:

• • High school diploma or GED.
  • 3–5 years of service management or supervisory experience in a heavy-duty truck, fleet, utility, or equipment service environment.
  • Strong technical knowledge of diagnostics and repairs for Class 5–8 trucks, trailers, and aerial hydraulic equipment.
  • Strong leadership, organization, communication, customer service, and problem-solving skills.
  • Familiarity with dealership management systems such as CDK or Reynolds & Reynolds.
  • Valid driver’s license with a clean driving record; must complete a pre-employment background check, drug screening, and fitness-for-duty physical.
  • Able to lift more than 50 lbs and perform physical shop work, including standing, bending, kneeling, and crouching for extended periods.

• Preferred:

• • Bachelor’s degree in Automotive Technology, Business, or a related field.
  • ASE or manufacturer-specific certifications.
  • Experience with service department budgeting, labor management, scheduling, OEM warranty procedures, and conflict resolution.

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