Job Description

A leading equipment manufacturer near Ottawa, ON is actively seeking a Product Support Technician to join their growing team! If you have experience working with municipal sweepers, implement carriers, or complex hydraulic and electrical systems—this could be the perfect opportunity for you. Those with technical training experience or strong field service backgrounds are also encouraged to apply!

Responsibilities:

• Provide remote and on-site troubleshooting for mechanical, hydraulic, electrical, and software issues

• Assist customers and dealers via phone, video, and email to resolve technical concerns

• Deliver hands-on operator and technician training at customer sites and dealer facilities

• Conduct equipment demonstrations showcasing product features and capabilities

• Perform pre-delivery inspections, support installations, and offer technical guidance in the field

• Partner with internal teams to document recurring issues and improve training materials, TSBs, and service tools

• Represent the company at trade shows and events by setting up, demonstrating, and presenting equipment

Qualifications:

• 3+ years in technical support, field service, or training (310s, 310t, or 421a) 

• Strong knowledge of mechanical, hydraulic, electrical, and software systems

• Experience with municipal/industrial equipment is highly preferred

• Confident in reading schematics, wiring diagrams, and using service manuals

• Comfortable leading training sessions and troubleshooting in-person or remotely

• Familiarity with Microsoft Office, CRM, and ERP systems (SAP Business One is a plus)

Compensation:

�� $80,000 – $100,000/year, based on experience and qualifications
�� Travel required up to 25% (North America) - Day Shift (typical 8 hour day) 
�� Growth potential in a global organization
�� Hands-on, customer-facing, and high-impact role

#MHZ