Job Description

An industry-leading Heavy Duty Repair outfit is seeking an experienced Service Manager in Detroit, MI.

Responsibilities: 

• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
• Executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Maintain relationships with established customer base and work towards building new relationships. 
• Review work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position. 

Qualifications:

• 3+ recent years of management experience in heavy duty diesel repair environment.
• Previous hands-on experience conducting repairs and diagnostics on Diesel vehicles.
• Knowledge of diesel engines, hydraulic, and electrical systems is required.
• Strong verbal & documentation skills as you will be working with customers and techs on a daily basis.
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Compensation:

• $90,000.00 - $110,000.00/year to start, dependent on experience
• Company Cell Phone
• Company laptop
• Comprehensive benefit package
• 401k plan
• Paid time off
• Company paid training
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Shift:

• Day Shift, 6:00am - 5:00pm, Monday - Friday.
• Must be willing to work additional hours as needed.
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The successful candidate must be able to pass a pre-employment drug test and background check.