Job Description

We are seeking a motivated and results-driven Service Manager in Davenport, IA to lead our service department, ensuring maximum productivity, profitability, and customer satisfaction. This role requires a strong leader who can manage daily operations, develop high-performing teams, and maintain a safe work environment.

⚡ Key Responsibilities:

�� Department & Financial Management

• Monitor financials to meet/exceed profitability goals.

• Oversee KPIs such as shop recovery and efficiency rates.

• Walk the shop daily to support technicians and ensure process adherence.

• Manage WIP to maintain service goals and ensure timely job completion.

��️ Team Leadership & Development

• Recruit, mentor, and retain top talent.

• Conduct regular One-on-One meetings and performance reviews.

• Provide coaching to improve technical skills and productivity.

�� Administrative Duties

• Ensure communication of manufacturer updates to service personnel.

• Approve vendor invoices, process payments, and manage credit cards.

• Assist the Service Advisor when necessary to maintain smooth operations.

�� Customer Service Excellence

• Conduct follow-up calls to enhance customer satisfaction.

• Resolve escalated jobs to ensure positive outcomes.

• Audit work orders for quality and accuracy.

⚙️ Safety & Compliance

• Promote and enforce safety standards.

• Investigate accidents and recommend policy changes to improve safety.

�� Key Metrics to Drive:

• Shop Recovery & Efficiency Rates

• Shop Rework Reduction

• Customer Satisfaction (NPS)

�� Qualifications:

✅ 5–10 years of service management experience, preferably in equipment, automotive, or related industries.
✅ Strong leadership and coaching skills.
✅ Business acumen with the ability to manage financials and drive results.
✅ Excellent communication and decision-making abilities.

Compensation: $80,000-$90,000/year (mixed of salary plus commission)

• Comprehensive benefits package, including Health, Vision, Dental, Life insurance, 401K Contributions, and more

Shift/hours; Days, Monday - Friday 7:30 - 5:00pm