Job Description

A reputable agriculture equipment dealership in Taber, AB is hiring a Service Manager to oversee daily operations of the service department. Ideal candidates have a Red Seal Journeyman ticket and experience leading a team in a fast-paced, customer-focused environment. Apply now to join a high-performing service team with strong support and long-term opportunities.

Duties & Responsibilities:

• Lead, supervise, and coach service department staff to ensure productivity, safety, and high-quality repairs.
• Develop and execute operational strategies that align with annual business plans and performance metrics.
• Maintain accurate work orders, invoices, customer estimates, and service records.
• Oversee financial management of the department, including budgeting, labor efficiency, and profitability.
• Coordinate with the parts department to ensure proper inventory levels and timely access to required components.
• Monitor and enforce health, safety, and cleanliness standards in the service area.
• Resolve customer issues and ensure high levels of satisfaction and timely communication.
• Manage warranty claim processes and ensure accurate reporting and documentation.
• Track performance metrics including labor efficiency, rework rates, shop supply levels, and training records.
• Collaborate with senior leadership and other departments to resolve operational or staffing needs.

Requirements:

• Required:

  • Red Seal Journeyman certification in Heavy Equipment or Agricultural Equipment Technology.
  • 2+ years of supervisory or service management experience.
  • Strong leadership, communication, and team-building skills.
  • Financial management skills, including budgeting and cost control.
  • Knowledge of health and safety compliance in a shop environment.
  • Proficient with Microsoft Word, Excel, and service management systems.
  • Valid driver’s license with clean abstract.
  • Ability to travel 2–3 times per year for training.

• Preferred:

  • Experience in warranty claim handling and inventory management.
  • Familiarity with performance tracking systems and operational KPIs.

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