Job Description

Join a dynamic team as a Heavy Equipment Field Mechanic in Fremont, CA, specializing in Komatsu heavy equipment supported by Local 3. You will be responsible for on-site servicing, including diagnostics and repairs, ensuring the highest standards of safety and customer satisfaction. Ideal technicians are those with solid experience in field service with a strong background in diesel engines, hydraulics, and electronics

Responsibilities and Duties:

• Troubleshoot, diagnose, and repair mechanical, electrical, and hydraulic issues in heavy equipment.
• Utilize OEM websites to access service manuals and documentation.
• Operate a service truck to reach various customer locations.
• Perform factory updates and maintain adherence to manufacturer’s labor time guidelines.
• Accurately document work time, service reports, and equipment status to ensure precise billing and record-keeping.
• Manage warranty submissions and part storage for reimbursement.
• Conduct Field Level Risk Assessments (FLRA) at each job site and maintain a constant awareness of potential hazards.
• Maintain professional communication with customers, vendors, and manufacturers.
• Update customer machine data in enterprise and customer relationship management systems (ERP and CRM).
• Support department goals aimed at customer loyalty and accurate data management.
• Other duties as assigned.

Requirements:

• At least 3 years of hands-on experience with diesel engines, hydraulics, and diagnostics.
• Valid driver’s license with a clean driving record over the past three years.
• Proficiency in understanding hydraulic and electrical schematics and performing effective troubleshooting.
• Familiarity with electronically controlled machinery.
• Competency in using laptops and software applications such as Microsoft Outlook and Word; training on dealer ERP will be provided.
• An Associate degree or certification in Diesel Mechanics is preferred, but a high school diploma or equivalent is required.

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