Job Description

We are seeking a customer-focused and highly organized Parts Specialist to join our growing truck dealership team. This role serves as the primary liaison between customers and the service department, ensuring heavy-duty trucks are diagnosed, repaired, and returned to service efficiently and accurately.

The ideal candidate understands diesel truck operations, excels in communication, and thrives in a fast-paced, high-accountability environment.

Key Responsibilities

• Greet customers promptly and professionally upon arrival

• Accurately open and manage parts orders (POs)

• Document customer concerns clearly for technicians

• Provide accurate cost estimates and obtain approvals

• Coordinate workflow between technicians, parts department, and customers

• Monitor job progress and update customers proactively

• Ensure all warranty documentation and OEM requirements are met

• Review completed repairs with customers and explain invoices

• Maintain high CSI (Customer Satisfaction Index) standards

• Handle fleet accounts and maintain strong client relationships
  

Qualifications 

• 2+ years experience as a Parts Specialist (heavy-duty or automotive preferred)

• Knowledge of diesel engines (Cummins, Detroit, Paccar, CAT preferred)

• Understanding of truck systems (aftertreatment, DEF, DPF, air brakes, suspension, electrical)

• Experience with service management software (CDK, Procede, Decisiv, etc.)

• Strong communication and sales skills

• Ability to multitask in a high-volume dealership environment

Shifts/Compensation

• $20-25/hr Starting wage is based upon previous experience, certifications, and training.
• Full Comprehensive Benefits
• Day Shift, 7:00 AM – 5:00PM, Monday - Friday
• Bonus plan available based off of Service Department Profitability: Commission incentive based on part sales gross profit. ($750 - $1500/month on top of base pay)