Job Description

We are seeking a customer-focused and highly organized Service Advisor to join our growing truck dealership team in Branford, CT. This role serves as the primary liaison between customers and the service department, ensuring heavy-duty trucks are diagnosed, repaired, and returned to service efficiently and accurately.

The ideal candidate understands diesel truck operations, excels in communication, and thrives in a fast-paced, high-accountability environment.

Key Responsibilities

• Greet customers promptly and professionally upon arrival

• Accurately open and manage repair orders (ROs)

• Document customer concerns clearly for technicians

• Communicate diagnostic findings and repair recommendations

• Provide accurate cost estimates and obtain approvals

• Coordinate workflow between technicians, parts department, and customers

• Monitor job progress and update customers proactively

• Ensure all warranty documentation and OEM requirements are met

• Review completed repairs with customers and explain invoices

• Maintain high CSI (Customer Satisfaction Index) standards

• Upsell preventative maintenance and recommended services

• Handle fleet accounts and maintain strong client relationships
  

Qualifications 

• 2+ years experience as a Service Advisor (heavy-duty or automotive preferred)

• Knowledge of diesel engines (Cummins, Detroit, Paccar, CAT preferred)

• Understanding of truck systems (aftertreatment, DEF, DPF, air brakes, suspension, electrical)

• Experience with service management software (CDK, Procede, Decisiv, etc.)

• Strong communication and sales skills

• Ability to multitask in a high-volume dealership environment

Shifts/Compensation

• $20-30/hr Starting wage is based upon previous experience, certifications, and training.
• Full Comprehensive Benefits
• Day Shift, Monday - Friday 9:00am - 5:00pm with Rotating Saturday shifts (8:00am - 4:00pm for Saturday shift) 
• Bonus plan available based off of Service Department Profitability